Q: "How much does it cost?"

A: Most repairs cost less than your insurance excess. Find out exactly how much it will cost by arranging a free on site quote from one of our trained technicians.

 

Q: "How long does it take?"

A: The average repair will be completed in 1 to 4 hours. More extensive damage may take longer but should be completed inside a day.

 

Q: "Where is service carried out?"

A: As your time is important, Touch Up Guys offers the convenience of coming to you. Our vans are a mobile repair station allowing us to carry out the repair at your home or work.

 

Q: "What types of damage can you fix?"

A: Touch Up Guys core service range includes the repair of scuffed, dented or torn bumpers, stone chips in the paint and scratches. Our superior buff & polish service is second to none. Other value added service specialties include alloy wheel repairs, colour coding and more.

 

Q: "What types of damage can't you fix?"

A: Touch Up Guys specialise in cosmetic repairs. Although we can fix extensive damage to plastic components such as bumpers, mirrors, skirts and grilles, we do not repair major damage and dents to metal panels. If in doubt give us a call to discuss.

 

Q: "Can I use my insurance?"

A: With the majority of minor repairs costing less than $500, most customers are pleasantly surprised by the value Touch Up Guys offer. When the repairs are more extensive, many customers still prefer avoiding the insurance claim path and risking increased premiums. However we are happy to work with your insurance company to ensure that timely estimates and correct procedures are followed.

 

Q: "Will it look as good as if I took it to a panel beater?"

A: Touch Up Guys use high quality automotive paints and repair products. Our fully trained technicians can produce a repair equal in quality to those carried out by a panel beater. Remember, we will only take on a job which we know can be repaired to your satisfaction.

 

Q: "What is the guarantee?"

A: We guarantee to satisfy you… our customer. If you are not happy with our workmanship please call immediately and we will come back and put it right.

 

Q: "Are you licensed, insured...other?"

A: Our technicians are fully trained and certified to carry out Touch Up Guys core range of services. Where applicable we work with Government authorities to ensure compliance with all licences and laws designed to protect the health of our technicians, our customers and the environment.

Our technicians are also fully insured.