Frequently Asked Questions

“How much does it cost?”

Most repairs cost less than your Insurance excess. Find out exactly how much with a free on-site quote from our trained professionals.

“How long does it take?”

The average repair will be completed between 1 and 4 hours. More extensive damage may take longer but should be complete inside a day.

“Where is service performed?”

Time is a luxury and as such Touch Up Guys offers the convenience of coming to you. Our mobile vans are a travelling repair station which can perform the repair at your home or at work.

“What types of damage can you fix?”

The core service range of Touch Up Guys include scraped, dented or torn bumpers, stone chips and scratches. Our superior Buff & Polish service is second to none. Other value-added service specialties include Alloy Wheel Repairs, Colour Coding and more.

“What types of damage can’t you fix?”

Touch Up Guys specialize in cosmetic repairs. Although we can fix extensive damage to plastic component like bumpers, mirrors, skirts and grilles, we do not repair major damage and dents to metal panels. If in doubt give us a call to discuss.

“Can I use my insurance?”

With the majority of minor repairs costing less than $500, most customers are pleasantly surprised at the value Touch Up Guys offer. When the repairs are more extensive many customers still prefer avoiding the insurance claim path and risking increased premiums. However, we are happy to work with your insurance company to ensure timely quotes and correct procedures are followed.

“Will it look as good as if I took it to a body shop?”

Touch Up Guys use high quality automotive paints and repair products. Our highly trained professional technicians can produce a repair equal to a panel shop for these cosmetic repairs. Remember, we will only take on a job which we know will meet your expectations.

“What is the guarantee?”

We guarantee to satisfy you… our customer. If for any reason you are not happy with our workmanship please call immediately and we will come back and put it right.

“Are you licensed, insured…other?”

All of our Technicians are extensively trained and certified in Touch Up Guys service range. Where applicable we work with government authorities to ensure compliance to all licenses and laws designed to protect the health of our Technicians and our customers as well as the environment.

Touch Up Guys have all the required insurances in place to give everyone peace of mind.

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